Perception Business Skills
Richard Mulvey  
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How many customers do you lose to bad service each year? Ten? One hundred? One thousand? You will probably never know but every customer lost will cost you hundreds or even thousands of rand in their “life time value”. It is never too late to offer exceptional customer service and in this seminar Richard Mulvey will outline a step by step process that will help your team keep your customers for ever.

 
  • Do your customers always come back for more?
  • Are you always responsive to your customers’ needs?
  • Do you offer the best service in the business?
  • Do you offer value for money?
 
Having satisfied customers is no longer enough. What we need is “Raving Fans”!
  
The venues for the seminars in each area are as follows:

Durban- Durban Country Club (031 - 3131777)
Port Elizabeth -
Midrand Constantia Hotel (011 - 3155036)
Johannesburg Cedar Park Convention Centre Woodmead (011 - 8043777)
Bloemfontein - The President Hotel -
(051 - 4301111)
Cape Town - The River Club Observatory

Bookings for the Practical Sales Program to Perception Business Skills 0861 - 444888
Book Now register by e-mail to: info@business-skills.co.za