to improve your teamís Management Skills?
you looking to raise your teamís expertise in the areas of Decision
Making or Negotiation Skills? Would you like your team to be better
Communicators, Motivators or Delegators? Would you like your team
to be more effective at managing their own time?
may be the solution you are looking for
Mulvey and Perception Business Skills are about to launch a new
two day Practical Management Skills course designed to raise the
level of expertise for both the new manager as well as the seasoned
The course contains four modules of three hours intensive training,
assignments and a final examination. The course content (outlined
below) will give each person attending a sound understanding of basic
management skills using actual examples in their own industry. Each
trainee receives a comprehensive set of notes to refer back to, a
folder to keep them in and a framed certificate of attendance.
course convener is Richard A. Mulvey, Author (11 books published),
Businessman, International Conference Speaker, long time management
professional and past corporate Director.
register for the next course click here
course content is very flexible and can easily be adjusted to meet
the needs of the trainees. If you have a number of people in your
team you may consider having the training done on your premises
and in that case we would be able to focus the training entirely
on your company and management styles. This focused training is
obviously the most effective and you may be surprised to find that
it is often the most cost effective as well.
course is run in Johannesburg, Durban and Cape Town over two full
days with two modules each day. Each module starts with a review
of the skills covered in the previous module followed by interactive
lectures, practical examples, shared experiences of how the skills
work in action and a written test.
to Management Skills
this section we review the basics of being a manager.
is your most important resource. You can have the best team in the
world but without time nothing is achieved. In this section we will
explore: Why you are bad at time management and how to get better,
planning your day / week / month and sticking to the plan, prioritising
and delegating and using all the tricks to make the best use of
all have to attend meetings. A recent American survey suggests that
executives now spend as much as 75% of their eight hour day in meetings,
and while we are not as bad in South Africa we are catching up.
Many meetings , however , are a waste of time and in this section
we will learn how to make meetings efficient, productive and innovative.
If used properly, meetings are a very useful way to communicate
and it is our task to make meetings the most useful part of the
Exceptional Customer Service
are the life blood of any business but in todayís competitive business
environment having happy customers is just not enough. In this section
we discover how to create raving fans from satisfied customers to
ensure they return over and over again.
effective manager is one who can make accurate decisions and then
make them work. In this section we will outline the process of making
and keeping effective decisions.
not what you know, it's how you communicate what you know thatís
important Communication is the life blood of any business and a
command of the basic principles will improve skills in all levels
of communication. This section will provide invaluable skills for
anybody involved in communication with customers or colleagues .
Language in Business
Language is a major part of our communication tool box in all areas
of business where people interact. In this section we will look
at the sort of body language you will use as a manager and give
you the tools to understand the body language of every one else.
all have to negotiate every day of our lives. We negotiate with
our customers and with our colleagues. We negotiate with our team
and with our boss. Negotiation is a vitally important part of our
lives and in this section we will look at the 5 Key Principles of
negotiating to ensure success in all your negotiating
seems to be a manager's occupational hazard. 8 out of 10 managers
in South Africa suffer from stress, 7 out of the 8 deny it! In this
section we will look at the main causes of stress (Stress Makers)
and how to manage them (Stress Busters)
do you motivate a team of 2 or two thousand? If we can get that
right we can move mountains. In this section we explore 10 designed
to ensure that your team are effective and fulfilled.
is you attitude that makes the difference. The skills are important
of course, but it is your attitude that decides whether to use them.
In this section we will develop techniques that will help you control
your attitude giving you the best chance to win.
courses are run in the following areas:
& 3 March
& 10 March
16 & 17 March
22 & 23 June
& 9 June
& 15 June
26 & 27 October
& 13 October
& 20 October
R4450.00 (excluding VAT) per delegate
(send 3 or more and get a further 10% discount)
click here to register
further information about the course or how we can restructure
the course to fit your exact training needs please make contact
or by phone 0861 - 444888